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Dealing with difficult people a course for managing staff in 2008 from jml Training and Consultancy

April 2008–Difficult people exist in all walks of life; they can be people with behaviour or attitude problems, time wasters or people who do not like to change. It is useful to learn techniques and strategies to help you deal withem confidently. "Dealing with Difficult People"

jml training are offering their "Dealing with Difficult People" Programme to managers of private and public sectors in the UK. This programme is designed for all those who are managing staff; managing performance and delivering organisational change. It provides practical strategies and tools to help you confidently manage disagreement and confrontation in the workplace. It is beneficial for all levels of management but is most beneficial when delivered to managers on a similar level and will be tailored to meet their needs.

Gráinne Suter of jml Training said about the course "The course will offer the participants the opportunity to increase awareness of the need and benefits of dealing with difficult situations and people promptly and explore the role of interpersonal skills in difficult situations. Participants will learn to identify and manage the different positions people take when dealing with conflict and explore methods of managing conflict. They will be able to explore the importance of constructive feedback and develop the confidence and competence to deal with difficult people and conflict situations"

The course programme offers

Emotional Intelligence

Emotional Intelligence competencies for conflict management

Dealing with conflict - where am I on the conflict continuum?

Self-esteem and the management of difficult people

Self management

Transactional Analysis - a key approach when dealing with difficult people

The role of empathy when dealing with conflict

Recognising defensive strategies

Frames and filters - exercising choice to ensure a positive outcome

Changing the communication - changing the dynamic

Communication skills

Using effective behaviour styles

Listening…. is more than the words

Styles of managing conflict

Giving and receiving effective feedback

Practical techniques for giving effective feedback

Practice how to give specific and unambiguous feedback

Receiving feedback from others - peers, staff and managers

jml Training offers training programmes for organisations and companies in the public and corporate sector.

Each programme is relevant and immediately useful. Using a range of solutions jml trainers draw on their own experience, up to the minute research and their unique interactive methodologies. They will take the client's situation as their starting point by working closely with the client's team to understand the client's needs and to develop cost-effective solutions for success for the client.


More information about jml Training

jml Training is a specialist training company offering "in-house" training courses to local government. councils, companies - both small & multi-national. It has been established over ten years and apart from providing training services in the UK, its' trainers also train in France, Ireland & worldwide. Specialist areas include Management Development for Women, Diversity and Inclusion, Customer Service Training, Diagnostic Assessment, Leadership and Team Building & Management Development Programmes. More information at www.jml-training.com

© jml Training and Consultancy April 2008


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jml Diversity & Inclusion Training Consultancy - Kildare House - Chapel Hill - Speen -Princes Risborough-Buckinghamshire - HP27 0SP England - jml Diversity & Inclusion Training Consultancy is a trading name of Jeffrey-Milner Ltd- established 1979

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