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We are continuously looking for ways to improve our services and love to receive client feedback. Here’s a selection of thoughts and comments from clients we have worked with.

Please note: for client confidentiality purposes we have anonymised personal details and organisation names, however we would be delighted to provide references .

[See also Recommendations For Gráinne Suter of jml Training Consultancy at Linkedin]

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Team away day in Peterborough - January 2016

Thanks for helping make yesterday’s team day so good. It was as good as it was for two reasons: your contribution and presence, and secondly, our facilitator’s expertise and experience. (Facilitator was Gráinne Suter of jml Training Consultancy)

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Interview Coaching October 2015

I was offered the job late this afternoon. Thanks so much for your time on Friday it was really invaluable and helped me to focus my preparation over the weekend. The interview itself went well - but it was really hard and I wouldn't have got the job without the prep.

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Equal Opportunities Workshop June 2015

I have learnt such a lot today, but brilliant training on the planning & prep that goes into interviews.

Q: How would you rate the trainer? A: Really was excellent. Easy to work with, engaging but also knowledgeable.

Thank you for today, such an interesting & useful day. A real eye opener. Will make a real difference for the future.

Q: How appropriate were the methods used in the course/workshop? A: Very good mix of theory and practical interactions and group discussions.

Q: How would you rate the trainer? A: Very engaging and goof facilitator.

Excellent session

Q: How would you rate the trainer? A: Very good, understands practicalities not just the theories.

Very good session - very good presenter.

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Equal Opportunities in Selection Interviewing Course Feedback - Q: How will you put into practise what you have learned to meet the needs of your job, your team and the University? A: Review the recruitment process within the department to ensure we are providing the right help and guidance to employees and legislatively correct.

A really good interactive day to revisit key legislation and points on interviewing.

Very relevant, met fully the aims and objectives, plenty of time for discussion, never felt rushed.

Excellent course, lots of detail and very rellevant to work. More on this here.....

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JML Training Testimonial Housing Association- JML worked with us to create a bespoke training course based around diversity awareness and providing an excellent customer service. The course has been rolled out to all front line staff and we are now looking at running it for all back office staff as well. We have continually worked to develop the programme over the past 6 months and JML have taken into account that our needs are evolving. Using both our own training evaluation feedback and the feedback directly from JML, they have worked to develop the course as it is carried out.

Irene ran the courses very well and her training style engaged all staff. The biggest compliment I can give is that almost all staff who went into the course thinking it was just "another diversity course", came out having found it both beneficial and really enjoyable. T S

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Thanks for your email, the staff really enjoyed the session. We thought Irene was excellent and it was a really practical and refreshing approach to the subject area. Kind regards, K E Managing Director

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From Awareness to Action course March 2010 - I recently attended the above course provided for ----- & ------- on the 22nd March. C----- provide the Repairs service for T---- and we were invited to attend as a partnering exercise.

The course was delivered by Irene Clark, and I would just like to pass on my thanks for a well thought out course that was informative and very enjoyable. Irene has a very professional yet approachable training style and her knowledge of the subject was exceptional. I run a similar course for C----- and it was interesting to see the subject from a different perspective; Irene has a great sense of humour and made the whole day a great experience.

Please pass on my thanks to Irene, she is an excellent trainer and I look forward to meeting her again in the future. Kind regards V McC Customer Experience Manager

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Feedback on evaluation forms from Bucks New University (BNU) High Wycombe Buckinghamshire

Equal Opportunities in Selection Interviewing Courses

"Suitable for all levels, informative for those with little experience and reassuring for those with more experience"

"The mixture of whole group presentation and small group discussions worked well"

"Practical demonstrations and feedback were excellent"

"A really good interactive day to revisit key legislation and points on interviewing"

"Very professional and personable - thank you"

"Good blend of information, interaction and putting into practice, it made for a versatile and varied day"

"Very suitable content. I feel prepared now as it gave me a good structure"

"Very relevant, met fully the aims and objectives, plenty of time for discussion, never felt rushed"

What were the main things you got out of the course/workshop e.g. information about, practice at, ideas for, confidence at etc? A: Confidence building - tips to take back and work on A: Discussions around discrimination both direct and indirect was interesting and meeting people have not met before, working with my department manager. A: Practice and idea/techniques for future use. A: Confidence for dealing with the interview process.

How would you rate the trainer? A: 5 out 5, A: Very friendly nice style, good approach to giving feedback 4 out 5. A: Excellent 5 out 5.

How will you put into practise what you have learned to meet the needs of your job, your team and the University? A: Review the recruitment process within the department to ensure we are providing the right help and guidance to employees and legislatively correct. A: Ensure there is adequate time to plan for the interview - make full use of the job specification and ensure questions are fit for purpose and probing. A: Will employ the skills learnt in my next interview.

"Excellent course, lots of detail and very relevant to work"

"Good course, well structured"

"This has been an excellent course and will be of extreme benefit for the recruitment and selection process in future. I have learned a great deal and it was delivered in a most appropriate manner."

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Recommendations + for Gráinne Suter of jml Training at

" Grainne did some work for a Council I worked for (more years ago than I want to recall). She was great then and I am sure has only got better." February 25th 2014 Alison Derrick Business Support Officer at Buckinghamshire County Council

“Grainne has breadth of knowledge and skill in the areas of leadership and management and I know I can call on her services to develop high quality development solutions from team development, training and assessment in a timely and cost effective way. "May 18, 2013 Annette Gimbert People Engagement Director at Bucks New University

“Grainne is an exceptionally good facilitator of workshops and associated professional development activities. She is pains-taking and thorough in her preparation and relates well to both groups and ndividuals in order to link ideas and approaches into their professional contexts.” October 28, 2012 Top qualities: Great Results, Personable, High Integrity Patrick Smith hired Grainne as a Business Consultant in 2004, and hired Grainne more than once

“I have commissioned Gráinne to run workshops for different groups of staff at different levels and every event has been a success. Gráinne makes sessions interactive, creative and fun whilst appropriately challenging for participants. She brings knowledge, insight and learning from other sectors to help people see clarity from confusion and this works well both in workshops and 1:2:1 sessions. In short Gráinne adds value to a team's development journey.” October 25, 2012 Top qualities: Great Results, Personable, Creative Chris Stephenson hired Grainne as a Business Consultant in 2008, and hired Grainne more than once

"The programme was well thought out providing a well communicated structure and supporting documentation while maintaining a degree of flexibility to accommodate the group’s specific and changing needs.” October 22, 2012 Top qualities: Personable, Expert, High Integrity Jo Pymont hired Grainne as a Children's Social Care in 2009, and hired Grainne more than once

“Grainne has worked with me in different organisations. She is able to quickly assess needs of inviduals and teams and provides practical solutions to real issues. Grainne has an excellent knowledge of her subject and is able to bring theory to life and apply it in a practical and relevant way.” October 17, 2012 Top qualities: Expert, High Integrity, Creative Andrew Hardingham hired Grainne as a Career Coach in 2005, and hired Grainne more than once

“Grainne shows real skill in facilitating the learning and development of others. Incredibly perceptive, Grainne is able to get to underlying barriers to success quickly, accurately and sensitively.” October 16, 2012 Top qualities: Great Results, High Integrity, Creative Karen Sugars hired Grainne as a Trainer in 2011

“Grainne is a brilliant coach who was so supportive to me when times were tough. I still take her advice today. She taught me to recognise my own skills and ability and I continue to use her programme today.” July 2, 2012 Top qualities: Expert, High Integrity, Creative LINDA FRENCH MBA hired Grainne as a Career Coach in 2010, and hired Grainne more than once

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See also Client Feedback at jml Leadership Training

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Contact us now to help you develop an inclusive organisation

 

+44 (0) 1494 488 787 - email us here

jml Diversity & Inclusion Training Consultancy - Kildare House - Chapel Hill - Speen -Princes Risborough-Buckinghamshire - HP27 0SP England - jml Diversity & Inclusion Training Consultancy is a trading name of Jeffrey-Milner Ltd- established 1979


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